NewSelf review verdict

The platform is simple to navigate and my consult never felt rushed. Clear after-visit summary and next steps.

Consult felt collaborative and clear. The app sometimes loaded slowly on my phone. The provider asked thoughtful questions, explained options in plain language, and invited me to share preferences before making a recommendation. I received a concise written summary to review later, which made me feel confident I understood the plan. On my older device the app occasionally paused on the first screen after login, but once past that it was stable and responsive. If performance on older phones improved a bit, the overall experience would be close to perfect.

The consult never felt rushed and the clinician asked questions that made the plan feel collaborative. The app is clean and it is easy to find what to do next. I liked that the summary spelled out steps for the first week and offered alternative options. Nothing felt pushy or confusing.

I received a follow-up message a couple of days after the visit and it included clear next steps. The plan was broken down by week and felt achievable. When I had a question about timing, I got a straightforward answer the same afternoon. The whole process was smooth.

I got a clear summary after the consult with week-by-week steps. The analytics view is a bit basic.

The clinician asked good questions and it felt like we made the plan together. The summary broke the first month into simple steps. I liked the reminders because they were short and to the point.

The follow-up messages kept me accountable without being pushy. Would love a richer metrics view in the app.

FRAUDULENT COMPANY- They opened 2 accounts for me, charged me more than $2,200, and never sent me anything. I spent hours and hours trying to reach them by phone. I got a woman in the Philippines who spoke to me with chickens crowing in the the background. Everyone said they would ensure my meds got delivered but they never arrived. I had to file a fraud claim with AMEX to try to recoup my money. DO NOT USE!!!!!

Cancelling with these guys is a joke. first they block the cancel button long after the three months. i have left many chats requesting camcellation. i get the same AI bot language that they will get back to me. Now I have paid for Jan. Feb and March. Finally had to get credit card companies and now my lawyer involved. lawyer sais to take them to small claims which is what I will have to do. Finally blocked them on credit card to fix losing even more money. Dont us ethese guys.

It's been decent but not super customized. Appetite is lower and the medication piece is doing its job. I just wish the check-ins felt more specific to my situation. Shipping was fine and discreet. Overall okay.

I decided to switch from my current provider to New Self to experience lower cost for Tirzepatide. I received my first shipment. UPS rang the doorbell and I retrieved the package immediately. Upon inspection the small package was bulging with small gap openings. When I opened it and stuck my hand into the package it was like sticking my hand into bath water. Because the water was warmer than my skin I assumed the temperature was greater than 100 degrees. Each bottle of the three bottles were individually bubble wrapped but each package was filled with warm water. I contacted New Self and they sent me a lengthy text telling me that "This is a normal occurrence and does not compromise the integrity of your medication." She then goes on to state that the compound can withstand higher temperatures for 21 days. BUT SHE FAILS TO STATE THE CUT OFF IS 86 F. You can all research for yourselves what temperatures greater than 86F means for you the consumer. You are instructed to discard your medication and contact your pharmacy. I now have a 3 month supply of unusable medication and I am out the money. New Self does not care how their product arrives at your home. Do not take a chance on this company. You could end up with no usable product yet paying for the entire purchase. They have a low standard of customer service and and even lower standard for the delivery of their product to their consumers. I am including photo so you know I am a real customer. Or rather I was before I decided to go back to my prior company.

Do not use this company! You will be charged the second after all of your card information is entered without any kind of consultation. This is a money grab. If you are not happy you will not get any kind of refund. Whatever I was given was not the same I was taking from a local pharmacy. The reason these sites are so cheap is because the product is a low dose. I am not even sure there is any semliglutide in the vials they sent since I gained 6 pounds in three weeks. There was zero support. I never had a consultation. I could not even send a message to a doctor, the website kept saying message could not be sent. After thirty messages sent to their customer service and three "refund ticket requests" there were no resolutions. I will be filing a complaint with the FTC.