Our Research Methodology
We began by verifying all public pricing claims, cross‑checking the semaglutide ($199/month) and tirzepatide ($449/month) pages and the comparative pricing table that emphasizes no membership fees and single‑price dosing. We then mapped the sales promises to the legal terms to identify any discrepancies that would alter a patient’s financial risk or flexibility mid‑treatment.
Our policy deep‑dive focused on cancellation, refunds, and billing dispute language. We found a mandatory three‑month commitment for medical weight loss programs due to upfront provision of three months of medication, an administrative fee if canceling before the consult, a formal stance on chargebacks including a $199 fee, and a 50% collections surcharge on unpaid balances. We also noted reship/reprocessing fees for incorrect addresses and specific windows for reporting shipping issues.
Quality and safety review covered the published safety content for GLP‑1s, the telehealth consent, and the partner page listing the physician network (MD Integrations) and pharmacy partners. We confirmed NewSelf presents itself as LegitScript certified. We considered the implications of compounded medications and the absence of batch‑level COAs on product pages when scoring documentation transparency.
Finally, we assessed external sentiment and response posture by surveying recent public reviews. The overall picture: strong enthusiasm for outcomes and price, punctuated by occasional complaints tied to communication cadence, expectation setting around dosing, or enrollment/finance mechanics. These insights informed our recommendations on who is best suited for NewSelf’s model.
- Clear headline pricing; no membership fees; single‑price dosing verified on product and comparison pages.
- Critical fine‑print constraints: three‑month commitment; $99 admin (pre‑visit) on cancellation; $199 chargeback fee; 50% collections surcharge; $150 reship for address errors.
- Partner transparency: MD Integrations and named pharmacies published; comprehensive GLP‑1 safety pages.
- Marketing/legal alignment needs improvement (e.g., “cancel anytime” messaging vs. commitment terms).



