Research & Methodology
Our team audited Hers’ weight loss flow end‑to‑end: intake, provider review, checkout, fulfillment, and app onboarding. Pricing is prominently displayed across a dedicated drug‑pricing page and the main weight loss hub. We observed oral medication kits starting at $69 per month with a 10‑month plan paid upfront, compounded GLP‑1s starting at $199 per month with a 12‑month upfront plan, and brand‑name GLP‑1 listings priced in the $1,799 to $1,899 range. The platform flags FSA/HSA eligibility and presents safety disclaimers for compounded products at the point of sale. (hers)
Shipping and access: Hers states shipping is free and usually two days, with temperature‑controlled packaging when appropriate, though timing is not guaranteed. We confirmed GLP‑1 shipments cannot be delivered to PO Boxes. The help center outlines tracking, and the app centralizes messaging and follow‑up. Within the app, patients get guided start videos, meal plans, high‑protein recipes, habit trackers, meditation content, and CBT‑style modules without extra cost, which helps bridge lifestyle and pharmacotherapy. (hers)
Policies: Subscriptions auto‑renew unless canceled at least 48 hours before the next processing date. The cancellation article specifies multi‑step in‑app and web flows and clarifies that canceling a subscription will not halt an order already processing. The Terms note that partial‑period refunds are generally not offered, with case‑by‑case discretion. Privacy materials include a 2025 Privacy Policy, a Consumer Health Data Privacy Policy, and a Medical Groups HIPAA Notice that details rights and typical use cases. (Hims)
Clinical framing and the market context: Hers’ clinical content aligns with labeled titration for semaglutide, and the platform emphasizes provider‑directed adjustments. Compounded GLP‑1s are clearly identified as non‑FDA‑approved. Since February 2025, regulators declared key brand shortages resolved and have increased scrutiny of compounded GLP‑1s. We treat this as a dynamic risk that may alter availability or pricing. We also note external reporting of regulatory inquiries into advertising and cancellation practices, another reason to read terms closely before selecting plan lengths. (hers)



