Sesame Care vs Ro

Sesame spans GLP 1s, ED meds, hair loss therapies, dermatology kits, and menopause care, giving broad choice across a single portal. Controlled substances stay out of scope, so testosterone and stimulant seekers need another channel.

Ro supports branded GLP 1s, ED and hair regimens, custom derm formulas, and a suite of primary care refills, giving you a broad toolkit. It does not handle testosterone, menopause care, or peptide outliers, so those require another provider.

Many patients use same day local pickup which removes shipping risk; delivery orders arrive in about two to three business days through partner pharmacies. Because timing varies by clinician and state, coordinate refills early if you rely on mail delivery.

The Ro Pharmacy Network ships free in one to four days and cash pay GLP 1 orders arrive cold packed within about a week with chance to reroute for pickup. Packages are not child resistant and weekend orders wait until Monday, so plan refills early.

Email and phone support explain cancellations, refunds, and reschedules in plain language, and the company answers public complaints. Resolution can involve multiple parties, so keep threads organized and follow up if a pharmacy or clinician must respond.

Care Team messages and email support run weekdays with 24 to 48 hour targets, and insurance concierges push prior auth updates proactively. There is no after hours chat or phone triage, so urgent issues still need local care.

The search driven interface, membership pricing badges, and mobile app make booking fast and modern. Pricing still varies by provider and delivery SLAs are not universal, so compare listings before you settle on one option.

The portal keeps refills, labs, coaching, and coverage tools in one place, and reminders nudge you when tasks slip. A full featured native app would help heavy mobile users, but the browser experience remains fast and organized.